Five takeaways from the Genesys report, Customer Experience in the Age of AI
Five takeaways from the Genesys report, "Customer Experience in the Age of AI":
3 min read
Kevin Burke
:
Jul 29, '24
AI has become a game-changer for companies of all sizes. For small and medium businesses (SMBs), adopting AI can level the playing field against larger competitors. But having cutting-edge AI technology isn't enough—your team needs to know how to leverage it effectively. That's where AI training programs come in.
As Andrew Ng, co-founder of Coursera and former head of Baidu AI Group and Google Brain, emphasizes:
"AI is the new electricity. Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don't think AI will transform in the next several years."
This transformation isn't just for big tech companies. Let's explore why AI training programs are crucial for SMBs and what you should look for when choosing one.
When evaluating AI training options for your small or medium business, look for these essential elements:
As AI continues to evolve, staying updated will be crucial for SMBs to remain competitive. Businesses that prioritize ongoing AI education will be better positioned to adapt to new technologies and use them to their advantage in their niche markets.
Satya Nadella, CEO of Microsoft, underscores the importance of continuous learning in the AI era:
"The most critical AI skill that everyone needs to develop is critical thinking. You have to be able to look at AI output and say, 'Does this make sense?'"
This insight is particularly relevant for SMBs, where each team member's ability to interact intelligently with AI can significantly impact the business's success.
For small and medium businesses, investing in AI training isn't just about keeping up with tech giants—it's about finding smart, cost-effective ways to innovate and grow. By choosing the right AI training program, you're equipping your team with the skills needed to drive innovation, improve efficiency, and maintain a competitive edge, even with limited resources.
Remember, embracing AI is an ongoing journey. As you explore this path, you're not just learning about a technology—you're opening new possibilities for your business in the AI era.
Ready to take the next step in AI training for your SMB? Explore the programs mentioned above or reach out to AI training experts to find the perfect fit for your team's needs and budget. The future of your small or medium business in the AI landscape starts with a well-trained team!
Five takeaways from the Genesys report, "Customer Experience in the Age of AI":
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